Frequently Asked Question
Student Accounts
How do I access my account (Microsoft, ClassLink, PowerSchool)?
Use your school-issued email ([email protected]) and password to log in to Microsoft, which provides access to ClassLink, PowerSchool, and other resources. Passwords can be found on your student schedule or obtained from your teacher or school administrator.
Do I need to remember multiple usernames and passwords?
No, Microsoft Single Sign-On (SSO) allows you to access all connected services with just your school email and password.
What if I forget my password?
Students should ask their teacher or an administrator for help. Staff can contact the Technology Help Desk for assistance.
What should I do if I have trouble accessing a service?
Students should ask their teacher for assistance. If needed, the teacher can submit a help desk ticket for further support.
What is ClassLink?
ClassLink is a single sign-on platform that simplifies access to educational resources. Login credentials are provided during enrollment. Access ClassLink via the district’s homepage or directly here.
Using District-Issued Devices
What are students’ responsibilities for device care?
Students must care for their devices, follow the Acceptable Use Policy, and bring their charged device to school daily.
Who owns the school-issued devices?
The devices are property of Burbank School District 111 and are lent to students for educational use.
Can students bring personal computers to school?
No, students must use district-provided devices to ensure compatibility and support. The district is not responsible for personal property.
What if my student forgets their device at home?
Parents may bring the device to school for elementary students. Middle school students are responsible for ensuring they have their device daily. Loaner devices may be available for specific activities but are not for take-home use.
Can my student use their device at home?
Yes, district-issued devices should be used at home for academic activities. Usage is governed by the Acceptable Use Policy.
What if the device is not charged?
Students must ensure their device is charged daily. Repeated failure to do so may result in disciplinary action.
Will students be trained on using their devices?
Yes, students receive training at the beginning of the school year and throughout the year as needed.
What if my student transfers or withdraws?
The device and accessories must be returned on their last day of attendance, or a replacement cost will be charged.
Can my student use headphones with their device?
Yes, but only wired headphones, and usage is at the discretion of the teacher and school administration.
Does the district monitor internet activity at home?
Yes, district-issued devices have content filters for both school and home use. However, parental monitoring is still important.
What if my student has individualized technology needs?
If your student has specific technology needs, please contact the school to discuss potential accommodations and support options.
Device Handling and Transport
How should students transport their devices safely?
Always carry the device in the provided protective case and ensure it is securely closed before moving. Avoid placing heavy items on top of the device in backpacks or bags.
What should students do to keep their devices clean?
Use a soft, dry cloth to clean the screen and exterior. Do not use liquids, sprays, or abrasive materials.
If a deeper clean is needed, contact the Technology Department for guidance.
Can students personalize their devices with wallpapers or themes?
No, students should not change device settings, including wallpapers or themes. The devices are configured by the district to ensure security and consistency across all student devices.
Device Maintenance and Repairs
What should a student do if their device is accidentally damaged?
Report the damage immediately to a teacher or school administrator. Do not attempt to repair the device yourself. The school will assess the damage and determine if it is covered by the Technology Insurance or if repair costs will be the responsibility of the parent/guardian.
What happens if the device requires repair during the school year?
A: If a device needs repair, students should inform a teacher or school administrator right away. The device will be assessed, and a loaner device may be provided if necessary.
What if the power supply or charger stops working?
If the power supply stops working due to a manufacturing defect, it will be replaced by the district. If it stops working due to damage, the replacement cost will be the responsibility of the parent/guardian.
Device Security and Loss Prevention
What should a student do if their device is lost or stolen?
Report the loss or theft immediately to the school and file a police report within 48 hours. A copy of the report must be provided to the Technology Department. Replacement costs will be charged if the device is not recovered.
How can students prevent their devices from being lost or stolen?
Avoid leaving devices in unsupervised areas such as school grounds, vehicles, or unlocked classrooms. Students should keep their devices with them or in secure, designated areas when not in use.